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Customer Service Agent- Fluent English Speakers

EGYPT (CAIRO) |
TREVOLUTION |
WORK AT DYNINNO

Responsibilities:  

  • Respond promptly to customer inquiries, orders (such as refunds or exchange) and according to company’s rules and regulations. 
  • Suggest solutions when a service malfunctions. 
  • Let customers or clients know about additional services. 
  • Suggest ways to improve the efficiency of the customer service process. 
  • Regularly follow-up on the cases he/she has taken and provide the client with all the information along the way.
  • Escalate queries and log complaints to the systems if needed. 
  • Keep records of the customer’s calls and communications. 
  • Communicate and coordinate with different departments efficiently as necessary. 
  • Keep into consideration saving the company from losses/payouts, including the needed follow-ups and interactions with another departments. 
  • Review the actions taken to ensure that it’s being taken according to airlines rules/procedures as well as agency’s policies. 
  • Communicate with the airlines/suppliers to get the needed waivers when needed. 
  • Handle any cases assigned by the Team Leader / Supervisor / Manager 
  • Ensure customer satisfaction and provide professional customer support.

Requirements: 

  • Bachelor’s degree. 
  • Minimum of 1-3 years of work experience.  
  • Good knowledge of the Travel industry is a plus.  
  • Different GDS’s knowledge (Sabre, Amadeus, Apollo) is a plus.  
  • Communication and Presentation skills. 
  • Excellent organizational and planning skills. 
  • Customer Orientation. 
  • Team Player 
  • Flexibility to work on rotational shifts. 
  • Advanced troubleshooting and multi-tasking skills. 
  • Problem-solving skills. 
  • Negotiation skills. 
  • Patience, compassion and empathy.

    Compensation:

  • EGP 10,000 Net salary + up to 200$ KPIS Paid in USD
EGYPT (CAIRO) |
TREVOLUTION |
WORK AT DYNINNO

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