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HR Manager (TrEvolution call center)

LATVIA (RIGA) |
TREVOLUTION |
WORK AT DYNINNO

We are looking for an HR Manager for Dyninno Latvia, previously known as Innovative Travel Solutions (ITS), who will focus on employee retention, engagement and talent acquisition within call/contact center. The role also involves developing and implementing strategies to improve employee satisfaction and performance, managing HR operations team, collaborating with senior management on HR planning and budgeting, and ensuring compliance with HR policies to support business growth and operational success. 

Dyninno Latvia, previously known as Innovative Travel Solutions (ITS) operate within travel business division of Dyninno Group, helping travelers, families, and friends in both the economy and business segments reach their flight destinations, providing customer service, and offering a range of travel products across 60+ countries. We’ve got two offices in the most popular business districts of Riga – Quiet Center and Skanste, where our agents provide customer support on travel-related matters and sell flight tickets online. 

Responsibilities:

  • Developing and implementing engagement and retention strategies to meet headcount needs and drive the company’s growth objectives.
  • Collaborating with business leaders to understand short-term and long-term business strategy needs and build effective recruiting plans that align with business goals.
  • Managing and mentoring a team of 2 HR operations/HR administration specialists, fostering a high-performance work environment while effectively delegating tasks to optimize team productivity.
  • Creating a yearly headcount plan and fulfilling it.
  • Proposing and putting into action development plans within HR Department.
  • Planning, preparing, and participating in Employee Branding activities, conferences, and professional events on behalf of the company.
  • Budgeting and controlling expenses for HR Strategy and initiatives implementation.
  • Implementing and controlling quality of execution of global HR standards, policies, processes, and initiatives.
  • Advising Senior Management on market salary and benefits structure benchmarks, best practices, and providing valuable insights.
  • Coaching HR and Operations leaders.
  • Collaborating with PR Department representatives to increase brand awareness and employee engagement.
  • Escalating potential bottleneck situations to Global HR Director.
  • Driving and ensuring strict adherence of HR policies by all managerial and non-managerial staff.
  • Maintaining HRIS via regular auditing.
  • Ad-hoc tasks.  

Requirements:

  • Proven experience as an HR Manager / HR Business Partner / HR Generalist, experience within call/contact center, retail, wholesale, logistics or telecommunications industries will be considered as advantage.
  • Strong knowledge of HR practices and policies in various domains: Talent Acquisition, L&D, Performance Management, Succession Planning, etc.
  • Demonstrated experience in developing and implementing HR plans, policies, L&D programs aligned with business objectives.
  • Experience managing HR budgets.
  • Understanding of compliance requirements, including employment laws, data privacy regulations, and industry standards.  
  • Excellent communication and interpersonal skills, very good English skills, and ability to effectively collaborate with stakeholders at all levels.  
  • Proven ability to work in a fast-paced, dynamic environment, managing multiple priorities and meeting deadlines.   

 Compensation:

The salary range for this position is from EUR 3,300 gross up to EUR 3,800 gross per month depending on your experience and skills. 

LATVIA (RIGA) |
TREVOLUTION |
WORK AT DYNINNO

Life at Dyninno

Life at Dyninno Life at Dyninno

Health

Employee Health and Safety is the number 1 priority for the company. We provide the team members and their families with health insurance and every opportunity for vaccination, as well as monitoring labor safety on a daily basis.

Diversity

Being a multinational and multicultural company, we make every effort to develop and support diversity. We value the contribution of every team member.

Culture

We are building a smart and informal corporate culture, where every employee can develop their skills, build a career, learn more and participate in informal daily activities both online and offline. We support pro-activity, diversity, and equal opportunities for all. And the Ambassadors of the values bring the core ideas of values to life, helping to build Dyninno’s unique culture.

Development

We commit to our employees’ development. Dyninno provides every opportunity for both in-house and external education. We have built a system of training and workshops that is available for every employee globally.

Career

We constantly develop the career paths for all types of employee. A quarter of the current team members have been working for Dyninno for over five years. Most of the executive leaders of the company started their careers as travel agents.

Events

Modern offices, social events, game nights, lectures and a friendly office culture with plenty of opportunities to socialise and relax.

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