Bilingual Customer Service Agent

Trevolution / Colombia, Bogota

At Dyninno Colombia we are seeking attentive and goal-oriented individuals to join us as on-site Customer Service Bilingual Agents. If you are looking to build an outstanding career and are confident you have the skills and experience to help us succeed, we want to work with you!

 Responsibilities:  

  • Provide customer service to the company’s clients
  • Work with existing reservations
  • Assist the sales department with technical GDS procedures
  • Work with customer preferences and company interests  
  • Adjust the passengers’ bookings via phone or email
  • Resolve clients’ issues
  • 5 working days, 2 days off

Requirements:  

  • Excellent verbal and written English communication skills 
  • High school diploma
  • Experience in customer service, preferably in the travel industry
  • Problem-solving ability and effective decision-making skills.  
  • Courteous with strong customer service orientation. 
  • Ability to work as a team member, as well as independently. 
  • Ability to quickly learn new systems and comfortably identify and troubleshoot technical issues. 
  • Chat experience is a plus. 
  • Basic PC keyboarding skills. 
  • Ability to work in a multi-task environment. 
  • A general knowledge of the airline industry and geography. 

Compensation: average salary $2.500.000 (Base salary $2.200.000 + performance bonuses) 


With us you will:

  • Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions;
  • Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring;
  • Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders;
  • Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more;
  • Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee;
  • Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations;
  • Work from a spacious, modern, and well-equipped offices.

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Want to be our next success story?

Let us know if you interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

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