Customer Operations Analyst

Trevolution / Latvia (Riga)

As a Customer Operations Analyst, you will play a critical role in bringing insights into our post-sale customer operations, initiate improvements and optimizations and drive these initiatives into results.

Responsibilities:

  • Oversee, control and monitor customer satisfaction & loyalty metrics such as NPS, CSAT, CES.
  • Monitor the efficiency of customer operational metrics and deep dive when it’s required.
  • Communication channels (emails, phone, SMS etc) & Self-Service portal analysis and efficiency.
  • Monitor and analyze key performance metrics, identifying trends and making recommendations for improvements to increase efficiency and customer satisfaction.
  • Come up with new optimization ideas, suggestions and actively participate in its realization.
  • Collaborate with different product teams to on execution improvements and features.
  • Work closely with other internal customer operation teams.

Requirements:

  • Bachelor’s degree in business, operations management or related field.
  • Experience in e-commerce, travel or customer operations/support is a plus.
  • Excellent analytical skills with the ability to identify and correlate metrics relevant to customer operations.
  • Ability to think strategically, with a focus on both short-term tactics and long-term business objectives.
  • Excellent English communication and presentation skills, with the ability to effectively influence stakeholders.
  • Advanced IT knowledge and capabilities and ability to quickly learn and perform in new software & tech environments.
  • Passion for the travel industry and a customer-centric mindset.

Compensation:

From 2,110 EUR Gross to 2,800 EUR Gross per month.


Dyninno Egypt, Nelly Sama, SLT Agent

SkyLux Travel Agent

Nelly started her journey at Dyninno as a travel agent in August 2020. As we all know, due to the pandemic the whole travel industry was affected, and it was a hard time for everyone. However, she consistently managed to be a top agent in the economy class ticket sales department and produced great results. 

She got promoted to the VIP CAI project, and was nominated to be one of first three agents to be selected to start that project.  

It required a lot of hard work, learning, and dedication to get promoted again to be a team leader. And there’s still more yet to come, and a lot of opportunities awaiting her at Dyninno, the place she’s proud to be a part of. 

Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do and where you work. 


With us you will:

  • Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions.
  • Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring.
  • Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders.
  • Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, vaccination days in the office, and much more.
  • Get treated with delicacies at the office with supply of fresh fruit and delicious coffee.
  • Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations.
  • Work from a spacious, modern, and well-equipped offices.

Back to the vacancies list

Want to be our next success story?

Let us know if you interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

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