Customer Service Agent – Fluent English Speakers

Trevolution / Egypt, Cairo

Welcome to Dyninno Egypt, where we blend our love for travel and innovation to create something truly amazing!
As part of the global Dyninno Group, we’re a bunch of over 5400 multicultural professionals spread across 50+ countries, with our roots firmly planted in industries like travel, finance, entertainment, and technology.
Since our establishment in 2019 at Smart Village, Giza, we’ve been proudly offering ASAP Tickets and Skylux Travel as our primary products.
Our Dyninno Egypt family has over 400 Travel Agents and Support Specialists passionate about making travel dreams come true. And that’s not all – we’re planning to expand to 650 by the end of 2023. That’s right – we’re on a mission to evolve the travel industry!
But here’s the best part – we’re all about fostering a dynamic work environment that encourages growth and development.
We recognize and reward real talent and offer all the necessary training and support to help our team members achieve their professional goals and unlock their true potential.
We don’t just talk the talk – we walk the walk!
So, what do you say? Ready to join our tribe of travel enthusiasts and make a difference in the world? Let’s do this – Dyninno Egypt style!


  • Maintaining a positive and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries and according to company’s rules and regulations.
  • Handling customer requests through different channels and tools.
  • Acknowledging and resolving customer complaints.
  • Using the provided to keep records of the customer’s interactions and communications.
  • Communicating and coordinating with different departments efficiently as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Solve the customer’s problems in the most efficient and professional way, keeping into consideration saving the company from losses/payouts, including the needed follow-ups and interactions with another departments.
  • Ensure that the actions taken are being taken according to airlines rules/procedures as well as agency’s policies.
  • Ensure maximum revenue generation for the company from each transaction.
  • Ensure customer satisfaction and provide professional customer support.
  • Comply with the requirements of the department, including presence on the floor, breaks, dress codes, compliance rules.
  • Participate in the shift’s rotation, per the scheme provided by the manager.
  • Regularly follow-up on the cases he/she has taken, and provide the client with all the information along the way.
  • Communicate with the airlines/suppliers to get the needed waivers if applicable.
  • Action cases assigned by the Team Leader / Supervisor / Manager.


  • Bachelor degree, general education degree, or equivalent. (Must)
  • Ability to manage stressed or desperate customers or upset. (preferable)
  • Professional computer users or have an acceptable typing speed. (Must)
  • Experience working as customer support in travel industry. (preferable)
  • Fluent English speaker is a must.
  • GDS experience is preferable, (Amadeus, Galileo).
  • Shift flexibility. (preferable)
  • Good team-player. (preferable)
  • Receptive to feedback. (preferable)


EGP 7,000 net salary + KPIs

Dyninno Egypt, Nelly Sama, SLT Agent

SkyLux Travel Agent

Nelly started her journey at Dyninno as a travel agent in August 2020. As we all know, due to the pandemic the whole travel industry was affected, and it was a hard time for everyone. However, she consistently managed to be a top agent in the economy class ticket sales department and produced great results. 

She got promoted to the VIP CAI project, and was nominated to be one of first three agents to be selected to start that project.  

It required a lot of hard work, learning, and dedication to get promoted again to be a team leader. And there’s still more yet to come, and a lot of opportunities awaiting her at Dyninno, the place she’s proud to be a part of. 

Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do and where you work. 

With us you will:

  • Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions;
  • Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring;
  • Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders;
  • Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more;
  • Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee;
  • Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations;
  • Work from a spacious, modern, and well-equipped offices.

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Want to be our next success story?

Let us know if you interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

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