Maintaining a positive and professional attitude toward customers at all times.
Responding promptly to customer inquiries and according to company’s rules and regulations.
Handling customer requests through different channels and tools.
Acknowledging and resolving customer complaints.
Using the provided to keep records of the customer’s interactions and communications.
Communicating and coordinating with different departments efficiently as necessary.
Providing feedback on the efficiency of the customer service process.
Solve the customer’s problems in the most efficient and professional way, keeping into consideration saving the company from losses/payouts, including the needed follow-ups and interactions with another departments.
Ensure that the actions taken are being taken according to airlines rules/procedures as well as agency’s policies.
Ensure maximum revenue generation for the company from each transaction.
Ensure customer satisfaction and provide professional customer support.
Comply with the requirements of the department, including presence on the floor, breaks, dress codes, compliance rules.
Participate in the shift’s rotation, per the scheme provided by the manager.
Regularly follow-up on the cases he/she has taken, and provide the client with all the information along the way.
Communicate with the airlines/suppliers to get the needed waivers if applicable.
Action cases assigned by the Team Leader / Supervisor / Manager.
Bachelor degree, general education degree, or equivalent. (Must)
Ability to manage stressed or desperate customers or upset. (preferable)
Professional computer users or have an acceptable typing speed. (Must)
Experience working as customer support in travel industry. (preferable)
Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions;
Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring;
Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders;
Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more;
Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee;
Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations;
Work from a spacious, modern, and well-equipped offices.
Privacy Noticeon processing candidates’ personal data (CVs etc.)Given the fast pace of development and the nature of our operations, most positions may become available several times per year. If you are not selected on a particular occasion, your candidacy may nevertheless be considered during the next selection process applicable to you.Dyninno Egypt LLC (hereinafter referred to as “Company”, “we”, “our”, “us”), email@example.com as a controller processing personal data of candidates for the following PURPOSES:
taking steps at the request of the candidate prior to entering into an employment contract (the actual process of personnel selection);
storage of CVs and related data for future vacancies.
Candidates’ personal data may include:
CVs, cover letters, email lists, the content of telephone conversations, references from previous jobs indicated on the CV, social network data and other information specifically relevant to a particular vacancy.
We may ask you to provide contact details of colleagues from previous jobs for detailed feedback (for example, towards the end of a selection process when there are only a few candidates left). In this case, you are responsible for ensuring that your former colleagues have been made aware and do not object to the processing of their personal data (name, position, place of work, telephone, e-mail, etc.) for the purposes mentioned in this disclaimer.
We might approach you at specialized recruitment forums (LinkedIn, etc.);
points 1 , 2 and 3 together and separately hereinafter referred to as “DATA”.DATA retention periods:In case you are selected for employment following the selection process, you will be informed of any further data processing during the process of signing your employment contract.In case you are not selected for employment following the selection process:
and request that we delete the DATA or object to the processing of DATA for future vacancies, your DATA will be deleted within 4 (four) months of the end of the selection process, except for the minimum necessary DATA, which will be kept for 5 (five) years to protect us and to comply with our legal requirements;
and do not object to the processing of DATA for future vacancies, your DATA will be processed for a maximum of 5 (five) years, after which it will be deleted, except for the minimum necessary DATA to protect us and to comply with our legal requirements;
the cooling period of the date source (Referral, agency) of resume would be for 6 (six) months.
By providing us with data, you have the following RIGHTS to:
request access to your personal data from the Company;
modify or update data to facilitate the accomplishment of the purpose (i.e., to be selected as the best candidate);
request deletion of your data by the Company (in cases specified in applicable legislation);
object to the processing of your data (in cases specified in applicable legislation).
The participation in the selection process does not guarantee any employment with the Company.
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