Helpdesk Specialist/1st Level Technical Support

Technologies / Latvia (Riga)

We are looking for a proactive and tech-savvy Helpdesk Specialist/1st Level Technical Support to join our team! In this role, you’ll be responsible for managing the setup and maintenance of hardware and software, resolving technical issues efficiently, and creating clear documentation for unique cases. We value fast learners with excellent communication skills and stress management abilities to thrive in a dynamic environment. 

Responsibilities:

  • Install and configure company computer hardware, operating systems, and applications, including office equipment (computers, printers, WiFi, video and sound equipment in meeting rooms, servers, etc.) .
  • Diagnose and resolve/troubleshoot hardware and software issues, providing IT assistance to employees. 
  • Maintain clean and well-organized storage and workspaces for equipment and tools. 
  • Track and manage support tickets in Jira ticket management system, ensuring SLAs/deadlines are met and escalating issues to the other departments when necessary. 
  • Collaborate with external suppliers for services and equipment repairs or installations. 
  • Cooperate with cross-functional teams to ensure the quality and efficiency of the company’s IT processes and support systems. 
  • Participate in training new team members and providing guidance on hardware and software support procedures. 
  • Document unusual cases and issues, developing policies and procedures to prevent future occurrences and ensure consistent handling of similar cases across the team. 

Requirements:

  • Experience in the role of Technical Support Specialist/User Support Specialist/Helpdesk Specialist.
  • Good written and verbal knowledge of English, Latvian and Russian languages.
  • Proactivity, communication skills, ability to learn quickly and to work in the team.  
  • Interest in solving standard and non-standard problems.  
  • Strong sense of responsibility and excellent time management skills.
  • Experience with: Windows, MacOS, Linux. 
  • Eagerness to continuously learn and upgrade skills through training, self-study, and hands-on experience. 
  • Ability to work in shifts (10:00-18:30; 11:30-20:00). 

Will be considered as advantage:

  • Experience with Microsoft Azure and Microsoft Intune. 
  • Experience with Jira or other task management/ticketing systems. 

Compensation:

The salary range for this position is from 1,400 EUR Gross to 1,700 EUR Gross per month.  

Philip Fouad Aziz Salib, Teamleader, Dyninno Egypt

Teamleader, Dyninno Egypt

Philip’s journey began when he made the bold decision to leave a stable salary and join the company that depended on his sales skills. He was initially hesitant to leave his comfort zone but quickly realized that he was in the right place, rapidly climbing the ladder.

Within just six months of joining Dyninno, Philip was promoted to a Team Leader position and achieved financial stability. He credits his success to his willingness to think outside the box and take risks, even when it was uncomfortable.

For Philip, everything is a set of numbers and statistics. Working at Dyninno has given him a better understanding of these figures, which has helped him think more clearly and develop his skills. Philip’s story shows that hard work, determination, and a willingness to embrace new challenges lead to significant personal and professional growth.

To me, everything is a set of numbers. Statistics never fail, and working at Dyninno has allowed me to gain a better understanding of them. This perspective has enabled me to think more clearly, develop my skills, and become a better version of myself.

With us you will:

  • Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions.
  • Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring.
  • Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders.
  • Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, vaccination days in the office, and much more.
  • Get treated with delicacies at the office with supply of fresh fruit and delicious coffee.
  • Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations.
  • Work from a spacious, modern, and well-equipped offices.

Back to the vacancies list

Want to be our next success story?

Let us know if you interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

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