Helpdesk Specialist – L2 (Access Management)

Technologies / India (New Delhi, Cyber City)

Welcome to Dyninno India – a place where passion and expertise meet to create inventive travel and technology solutions. Established in Gurugram in 2019, Dyninno India has quickly grown to become a team of over 600 employees across three divisions – Trevolution, Multipass, and Dynatech.

At Dyninno India, we believe in the power of talent and strive to provide a supportive and stable environment that enables our teams to unleash their full potential and achieve great things.

Responsibilities

  • Analyze incoming support requests and provide system support to end users;
  • Troubleshooting incoming issues by analyzing errors in software;
  • Coordinating with other support teams and departments to provide solutions to issues;
  • Monitoring internal systems performance;
  • Tracking tickets in queue and ensuring SLAs are met accordingly;
  • Updating employees on the status of their service requests;
  • Logging all service requests and updating tickets as needed;
  • User access management;
  • Other similar tasks.

Experience & Skills

  • 3+ years relevant IT experience, preferably in the Helpdesk environment;
  • Good written and verbal knowledge of English;
  • Good communication skills, ability to work in the team;
  • Interest in solving standard and non-standard problems;
  • Ability to learn quickly;
  • Strong sense of responsibility and excellent time management skills;
  • Ability to work in shifts;
  • Experience with ticketing systems such as JIRA.

What we offer

  • Attractive compensation based on demonstrated experience
  • Hands-on experience with industry-defining innovative trends
  • Health Cover – Medical Insurance for self and dependent family members
  • Professional Support – Free access for online courses and Internal Trainings
  • International and multicultural experience
  • Office in most prime location of Gurugram – Cybercity

Compensation (or Benefits)

  • As per market & company standards


Dyninno Technologies India, Ankit Bansal, Technical Lead

Technical Lead, Dyninno Technologies, India

Ankit Bansal’s journey with Dyninno Technologies began in 2021, when he joined the company as a Senior Developer. His technical skills and product-focused mindset were immediately apparent. He possessed excellent leadership qualities and a strong desire to learn and outperform.

Within just one year, Ankit’s hard work and dedication paid off, and he was promoted to Technical Lead in 2022. With his sleeves rolled up, he was always thinking about innovation and getting things done, which made him a valuable asset to the company. He was a quick learner with high attention to detail, ensuring the smoothest development of any software product.

Ankit’s vast and varied experience in web technologies, along with his eagerness to remain updated with the latest trends, proved to be extremely useful for the company and his team. He also possessed exceptional interpersonal skills and could handle a team effectively, which earned him high regard amongst all his colleagues.

Ankit’s success story at Dyninno Technologies is a testament to his hard work, commitment, and outstanding technical skills. He has continuously demonstrated his ability to adapt to new challenges, learn quickly, and lead his team to success.

Thing I like about Dyninno is its ability to give inclusiveness to each of its offering. Thereby employee feel he/she is contributing to whatever the progress Dyninno is making. Its able to give perfect worklife balance without having to pressure anybody and having him feels like part of family. 


With us you will:

  • Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions.
  • Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring.
  • Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders.
  • Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more.
  • Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee.
  • Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations.
  • Work from a spacious, modern, and well-equipped offices.

Back to the vacancies list

Want to be our next success story?

Let us know if you interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

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