Helpdesk Team Leader (Helpdesk 1st and 2nd level)

Dynatech / Latvia, Riga

Responsibilities

  • Manage team located in Riga and coordinate several Help Desk teams remotely which would be responsible for issuance of access rights for internal company users
  • Plan the day-to-day effectiveness of service provision and ensuring that targets are met
  • Participate in the creation of a unified technical support process in the company within 1st and 2nd Helpdesk level worldwide
  • Prepare instructions, technical manuals and documentation for the team to standardise several processes and review the existing ones
  • Establish collaboration with the several teams/locations abroad as part of the access rights issuance process
  • Conduct a technical audit of the current situation in the locations (processes, cooperation with other teams), recommend improvements

Requirements

  • 3+ years relevant IT experience, preferably in the Helpdesk environment
  • Good written and verbal knowledge of English
  • Interest in solving standard and non-standard hardware (laptop, printer, WI-FI) and software problems
  • Experience on managing position, ability to manage team remotely and on-site
  • Experience with Helpdesk programs such as Active Directory, IDM, Jira, MS Office, Gmail, Remote Access tools
  • Strong sense of responsibility and excellent time management skills
  • Ability to delegate and prioritize tasks, split the responsibilities

Will be considered as an advantage

  • Experience in selection of new employees to the team, conducting trainings, and mentoring new employees – onboarding
  • Latvian and Russian language knowledge
  • Linux and MacOS knowledge

Compensation: starting from 2500 EUR gross depending on your skills and experience


Dyninno Latvia, Svetlana Gurdina, Digital Strategy Director

Digital Strategy Director

Svetlana has acquired a staggering 18 years experience in marketing. Her career path at Dyninno started in 2010 in the role of Casting Marketing Manager, where she managed advertisement, boosted traffic, and improved potential and existing customer engagement. 

Two years later, Svetlana shifted her focus to Trevolution Group and worked on improving the business class travel solution expansion. She helped to create new online and offline channels for lead generation, and with an amazing analytics team worked on creating the first internal analytic tool. Further exploring her career possibilities in Dyninno, in 2015, she joined the up and coming FinTech business as the Chief Marketing Officer. In this role, Svetlana truly excelled – she established all processes from scratch and helped generate revenue by increasing sales through various marketing campaigns.

In 2021 she returned to Trevolution Group and now continues her career as Digital Strategy Director, where she works on automating different digital and marketing processes, developing various communication channels, improving customer experience, and will focus on developing marketing strategy for the new markets. 

The company gives endless growth possibilities. During the last decade at Dyninno I gained unique experience in three different industries that would hardly be possible in any other company, all that you need is commitment to results and striving for growth.


With us you will:

  • Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions;
  • Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring;
  • Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders;
  • Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more;
  • Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee;
  • Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations;
  • Work from a spacious, modern, and well-equipped offices.

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Let us know if you interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

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