Trevolution / Egypt (Cairo)
· Plan and design onboarding and induction programs to ensure that new hires experience a smooth onboarding to their roles and receive a warm welcome.
· Develop and maintain HR policies and procedures as required, ensuring compliance with local and international regulations and standards.
· Partner with senior business managers to develop and implement Employee Relations and Engagement best practices and programs.
· Provide insights on market trends and opportunities to enhance employee experience.
· Handle employee complaints, manage grievance and disciplinary procedures, in addition to facilitating counseling in conjunction with other stakeholders.
· Investigate and resolve complex or critical employee relations issues in a timely and effective manner.
· Collate and analyze employee feedback across all levels on a regular basis and develop recommendations and strategies to generate more positive outcomes.
· Assist with the development and implementation of diversity, equity, and inclusion programs.
· Serve as the point of contact on fundamental HR issues and questions.
· Maintain and execute employee reward and recognition programs.
· Support in running the operational cycle of the annual performance management system to ensure that the process is adhered to at all levels as per the HR policies and procedures.
· Take the initiative in implementing all facets of HR functions, including but not limited to: HR Branding, Onboarding, Adaptation.
· Create and sustain an atmosphere of collaboration, personal growth, and initiative.
· Report to the HR Director and provide decision support through HR metrics.
· Bachelor’s degree in business, human resources, or a related field; additional HR education and certification will be a plus
· Minimum 8 years of HR experience, 3 years of which will be in a similar HR role, in a BPO industry
· Demonstrable experience in developing and executing programs that measurably impact positive employee relations
· High proficiency in English (oral and written)
· Proficient in MS Office; knowledge of SAP Success Factor is a plus
· Flexibility to work night shifts from 5:00 pm till 2:00 am
· High sense of ownership, customer orientation, and adaptive to change
· Strong business acumen
· Outstanding organizational and time-management abilities
· Excellent communication and influencing skills, with the ability to build rapport at all levels
· Ability to think “out of the box” with proven business cases
· Strategic mindset
· Proactiveness and responsibility
· Strong problem-solving skills
· Very competitive package
Teamleader, Dyninno Egypt
Philip’s journey began when he made the bold decision to leave a stable salary and join the company that depended on his sales skills. He was initially hesitant to leave his comfort zone but quickly realized that he was in the right place, rapidly climbing the ladder.
Within just six months of joining Dyninno, Philip was promoted to a Team Leader position and achieved financial stability. He credits his success to his willingness to think outside the box and take risks, even when it was uncomfortable.
For Philip, everything is a set of numbers and statistics. Working at Dyninno has given him a better understanding of these figures, which has helped him think more clearly and develop his skills. Philip’s story shows that hard work, determination, and a willingness to embrace new challenges lead to significant personal and professional growth.
To me, everything is a set of numbers. Statistics never fail, and working at Dyninno has allowed me to gain a better understanding of them. This perspective has enabled me to think more clearly, develop my skills, and become a better version of myself.
