Backoffice Quality Control Specialist

Trevolution / Moldova, Chisinau

Backoffice Quality Control Specialist is responsible for processing and preparation of specialized reports for the needs of internal and external B2B customers and adjusting databases according to their needs.

Responsibilities:

  • To perform quality checks of inbound and outbound calls to ensure adherence to company policies and a high level of customer service.
  • To perform quality tests.
  • To identify workflow issues.
  • To handle a scope of audio materials.
  • To make the reports on the quality of customer service.
  • To work in databases.
  • To analyze data and reports to determine error trends.

Requirements:

  • Medium English knowledge.
  • PC knowledge.
  • Responsibility.
  • Self-motivation.
  • Attentive to details.
  • Full-time from office.

Compensation:

  • MDL 7,500 NET + Bonus.

Dyninno Latvia, Genadijs Pugacovs, Chief Operating Officer (Travel)

Head of Operations

Genadij received a major in Business Management and started his exciting career at Dyninno as a Travel Agent way back in 2010.

His diligence and ability to reach the best results quickly paid off, and he was promoted to a supervisor role only a year later. After two years of exceptional work, Genadij climbed another big step in his career and became the Travel Training Director, and just six months after, he was promoted again as the head of the whole Travel Sales Department, which he led for almost 3 years.

Now, for the last 6 years, he has taken on the great responsibility of being the Chief Operating Officer of Trevolution Group, where working hand in hand with a team of industry professionals, he constantly drives the Trevolution Group business towards new heights. His priority now and moving further is finding new ways to innovate the existing processes and to nurture the growth of every member of his team. 

Desire for innovation, ability to take on great responsibilities, and faith in themselves and each other – these are the main factors that allow the team to grow and achieve personal and professional achievements.

With us you will:

  • Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions.
  • Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring.
  • Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders.
  • Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more.
  • Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee.
  • Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations.
  • Work from a spacious, modern, and well-equipped offices.

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Want to be our next success story?

Let us know if you interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

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