Senior Trainer

Trevolution / Egypt, Cairo


-Conduct training sessions for new recruits by delivering the training content as per company’s standards.
Conduct soft skills training sessions for new recruits during their on boarding program by delivering the training content as per company’s standards.
-Conduct skills gap analyses as per the request of internal stakeholders (Quality Assurance, Operations etc) to identify the area of improvement and providing coaching plan to employees.
-Coach call center agents on GDS system.
-Organize and conduct ongoing / advanced training sessions for existing employees as part of their coaching plan.
-Create training material in the form of digital media (e.g. presentations, training videos, Tests, case studies etc.
-Take part in the recruitment and training process as per the request of internal stakeholders.
-Work closely with Support Senior Manager to streamline the workflow of training and development of the department.
-Work closely with Support Senior Manager to create trainings and development programs for supervisors and team leaders.


  • Fluent English Speaker.
  • Minimum 5 years’ experience as Trainer
  • Experience in Sales/Customer Service BPO is preferable.
  • Experience with GDS is a plus.
  • Excellent Organizational skills.
  • Solid communication and presentation abilities.
  • Additional certification in training is a plus.


very competitive package.

With us you will:

  • Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions;
  • Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring;
  • Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders;
  • Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more;
  • Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee;
  • Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations;
  • Work from a spacious, modern, and well-equipped offices.

Back to the vacancies list

Want to be our next success story?

Let us know if you interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

    Attach CV
    Privacy Policy