Technical Support Specialist (Helpdesk)

Trevolution / Egypt, Cairo

Responsibilities:

  • Provide first level support for hardware and software issues, and end-user IT assistance where required;
  • Troubleshooting and repair office tools and IT equipment;
  • Provide assistance to the IT Infrastructure and other shared teams;
  • Monitoring and manage office assets;
  • Tracking tickets in queue and ensuring SLAs are met accordingly;
  • Provide follow-up on the incoming requests;
  • Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights);
  • Other similar tasks.

Requirements:

  • 3+ years relevant IT experience, preferably in the Helpdesk environment:
  • Good written and verbal knowledge of English:
  • Good communication skills, ability to work in the team;
  • Interest in solving standard and non-standard problems;
  • Ability to learn quickly;
  • Strong sense of responsibility and excellent time management skills.

Compensation:

very competitive package.


With us you will:

  • Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions;
  • Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring;
  • Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders;
  • Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more;
  • Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee;
  • Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations;
  • Work from a spacious, modern, and well-equipped offices.

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Want to be our next success story?

Let us know if you interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

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