Technical Support Specialist (Helpdesk)

Trevolution / Egypt, Cairo


  • Provide first level support for hardware and software issues, and end-user IT assistance where required;
  • Troubleshooting and repair office tools and IT equipment;
  • Provide assistance to the IT Infrastructure and other shared teams;
  • Monitoring and manage office assets;
  • Tracking tickets in queue and ensuring SLAs are met accordingly;
  • Provide follow-up on the incoming requests;
  • Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights);
  • Other similar tasks.


  • 3+ years relevant IT experience, preferably in the Helpdesk environment:
  • Good written and verbal knowledge of English:
  • Good communication skills, ability to work in the team;
  • Interest in solving standard and non-standard problems;
  • Ability to learn quickly;
  • Strong sense of responsibility and excellent time management skills.


very competitive package.

With us you will:

  • Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions;
  • Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring;
  • Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders;
  • Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more;
  • Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee;
  • Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations;
  • Work from a spacious, modern, and well-equipped offices.

Back to the vacancies list

Want to be our next success story?

Let us know if you interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

    Attach CV
    Privacy Policy