Trainer (BPO Industry)

Trevolution / Egypt

Responsibilities:

  • Conduct training sessions for new recruits by delivering the training content as per company’s standards.
  • Conduct soft skills training sessions for new recruits during their on boarding program by delivering the training content as per company’s standards.
  • Conduct skills gap analyses as per the request of internal stakeholders (Quality Assurance, Operations etc) to identify the area of improvement and providing coaching plan to employees.
  • Coach call center agents on GDS system.
  • Organize and conduct ongoing / advanced training sessions for existing employees as part of their coaching plan.
  • Create training material in the form of digital media (e.g. presentations, training videos, Tests, case studies etc.
  • Take part in the recruitment and training process as per the request of internal stakeholders.
  • Work closely with Support Senior Manager to streamline the workflow of training and development of the department.
  • Work closely with Support Senior Manager to create trainings and development programs for supervisors and team leaders.

Requirements:

  • Fluent English Speaker.
  • Experience in Sales/Customer Service BPO is preferable.
  • Experience with GDS is a plus.
  • Excellent Organizational skills.
  • Solid communication and presentation abilities.
  • Additional certification in training is a plus.

Compensation:

very competitive package.


With us you will:

  • Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions;
  • Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring;
  • Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders;
  • Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more;
  • Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee;
  • Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations;
  • Work from a spacious, modern, and well-equipped offices.

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Let us know if you interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

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