Customer engagement will thus be mainly driven by personalization, and travel companies will need to adapt to this demand quicker than ever. With a busy and rather hectic year behind us, 2024 is set to be a pivotal one for the travel industry, as it enters a new post-pandemic phase. The revenge travel rush is now over, and along with that, new trends and technologies have emerged globally that have interesting implications for consumers, businesses, and the whole industry, directly shifting people’s mindset, behavior, and approach to the travel landscape today.
Personalized Solutions and AI-Powered Innovations – one of the main travel trends stealing the spotlight in 2024 is personalization, with more people requesting tailor-made and authentic travel solutions. Today’s holidaymakers want the chance to create interest-specific, individually tailored trips that allow them to fully immerse in the destination’s culture, people, and traditions instead of the regular holiday packages available. Now it’s more about hidden-gem spots and custom-themed activities such as wellness retreats, culinary, art, history or hiking tours, authentic local experiences, cultural trips and long-haul adventures or specific destinations (often inspired by social media and streaming services) that take the vacation to the next level. Customer engagement will thus be mainly driven by personalization, and travel companies will need to adapt to this demand quicker than ever.
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