Customer Support Advisor

Trevolution / The Philippines, Manila (Manila)

Customer Support Advisor is the position responsible for providing customer service to the company’s clients with existing reservations, assist the sales department with technical GDS procedures, and work on customer preferences and company interests. The Agent will be involved and maintain operative working team relationships with the sales department and all support departments. The Agent will provide the teams with the required information in regard to such processes as ticket issuance, exchange procedures, refund procedures, name corrections, flight reinstatements, etc. 



  • Excellent customer service, preferably in the travel industry.
  • Excellent verbal and written English communication skills.
  • High level of discipline, self-motivation, and responsibility.
  • Advanced level of PC knowledge.
  • Process air documents through GDS (Amadeus, Apollo, Sabre and etc) as an issue, exchange, and refund airline tickets according to airline and company policies and procedures.
  • Respond to agency inquiries such as fare quotes, commissions, and general questions.
  • Assist travel agents with reservations with issues over the phone, via email, and via chat. Provide courteous and prompt responses.
  • Read, understand, and apply airline policies for exchanges/refunds/name corrections.
  • Read, understand, and apply contract bulk rules and restrictions including bulk fares, code-shares, routing requirements, ticketing deadlines, changes, and cancellations.
  • Process sales through the company’s back-office systems and client management systems.
  • Process email requests.
  • Interact with different airlines and consolidators.
  • Stress-resilience.
  • High emotional intelligence.
  • Receptive to feedback and a good team player.
  • Willing to work any shift and weekday.
  • Excellent analytical skills and willingness to learn.


  • With one year, or more, Customer Service experience (voice/email) but fresh grads are welcome to apply
  • Knowledge and understanding of the ticketing process (issuance, exchange, refund).
  • Certification in Apollo, Galileo, Sabre, and/or Amadeus systems by either IATA, Airlines, or GDS.
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams) and Google spreadsheets (Docs, Excel, Sheets).
  • Knowledge of back-office systems and reconciliation procedures for sales reporting via TRAMS, ARC, and BSP.


  • Compensation package starts from PHP 21,000 and up, based on demonstrated experience.
  • Engagement with a major international group.
  • Hands-on experience with industry-defining innovative trends.
  • Unlimited professional development.
  • Monthly team-building events.
  • Participation in global projects for interested professionals.
  • Modern office with all facilities and relaxation areas, located in one of the best and most advanced business areas in BGC, Taguig City.

Dyninno Philippines (Manila), Roi Francis “Lao” Cambaling, Travel Sales Agent

Travel Sales Agent, ITN

Roi Francis “Lao” Cambaling is a highly motivated Travel Sales Agent at ITN who consistently goes the extra mile to deliver true value for his clients. He has always been driven by ambition and worked tirelessly at Dyninno Manila for three years, where he gained the opportunity to showcase his skills and dedication to clients.

Through his loyalty and perseverance, Lao achieved something that he never thought possible – rebuilding his lightly built family home by using more stable and sturdy materials. His partnership with Dyninno Manila provided him with the right opportunity to make his dream come true.

Lao firmly believes that with the right opportunity and support from a company that recognizes your potential, you can achieve your dreams and create a better future for yourself and your loved ones. His story serves as an inspiration to others facing similar challenges in their lives.

While I am humbled by my achievements, I am most proud of my contributions to my family. My dream is for them to have the means to achieve their goals, and with the help of Dyninno, I am almost there. For that, I am grateful to Dyninno!

With us you will:

  • Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions.
  • Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring.
  • Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders.
  • Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more.
  • Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee.
  • Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations.
  • Work from a spacious, modern, and well-equipped offices.

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Let us know if you interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

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