Ticketing Agent-GDS

Trevolution / Egypt (Cairo)


  • Process air documents through GDS, process all amendment types as well as processing refunds with accuracy and efficiency. 
  • Read, interpret and apply airline’s agreements/Deals. 
  • Provide technical assistance to sales/Support representatives via chat or email. 
  • Process sales through back-office, received through different channels. 
  • Provide feedback on work processes for areas of improvement. 
  • Monitor progress towards achievement of plans. 
  • Follow up on pending cases. 
  • Interact with different consolidators/airline representatives. 
  • Execute specific tasks assigned by Leaders/Managers. 
  • Communicate with the airlines/suppliers to get the needed waivers if applicable. 


  • Bachelor’s Degree. 
  • Minimum of 1-2 years of work experience.  
  • Good knowledge of the Travel industry is a must.  
  • Different GDS knowledge (Sabre, Amadeus, Apollo) is a plus.  
  • Communication and Presentation skills. 
  • Planning and Organizing Skills.  
  • Customer Orientation. 
  • Team Player. 
  • Advanced troubleshooting and multi-tasking skills. 
  • Problem-solving skills. 
  • Negotiation skills. 
  • Patience, compassion and empathy. 


10K net + KPIs

Mostafa Sayed Hassan (Oswald), Sales Supervisor & Brand Ambassador, Dyninno Egypt

Sales Supervisor & Brand Ambassador, Dyninno Egypt

Oswald’s journey at Dyninno began during the COVID-19 pandemic, presenting numerous challenges for the newly established Cairo office. As a Sales Supervisor and Brand Ambassador, Oswald was determined to overcome obstacles and make a significant contribution to the team’s growth.

Within just eight months, Oswald had risen through the ranks and became the first local Sales Supervisor in Cairo. Despite having an engineering background, he continued to develop his skills with the support of the Dyninno family. Oswald’s leadership contributed significantly to the growth of five Sales Supervisors, an Expert Supervisor for the Cairo office, and several Senior Agents promoted to Sky Lux Travel within two years.

As a global ambassador, Oswald is proud to represent the Cairo office and share the company’s values of professional growth and excellence. His success story exemplifies the power of determination and perseverance in achieving goals.

The most satisfying achievement is giving back what was given to me. Dyninno offered me an environment full of opportunities to explore, learn and grow, and I strive to do the same for others. With endless possibilities in this global market, there are countless ideas to offer and discover.

With us you will:

  • Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions.
  • Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring.
  • Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders.
  • Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more.
  • Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee.
  • Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations.
  • Work from a spacious, modern, and well-equipped offices.

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Want to be our next success story?

Let us know if you interested! We will contact you and maybe soon you will be here at our office, drinking great coffee!

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